Privacy Policy

Introduction

Active20 ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book sessions, or interact with our studios and services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and contact details
• Account, membership, and booking information
• Health, fitness, and training-related information you choose to share
• Payment and billing details processed through secure third-party providers
• Communications you send to us, including support requests and feedback

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, pages viewed, and usage data through cookies and similar technologies.

How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and improving our fitness services and studios
• Processing bookings, memberships, and payments
• Personalising training programmes and customer communications
• Responding to inquiries and providing customer support
• Sending service-related updates, reminders, and promotional content where permitted
• Monitoring website performance, security, and legal compliance

Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business, such as payment processors, booking platforms, email providers, and analytics partners. These providers are required to protect your information and use it only for the services they perform on our behalf.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict the processing of your personal information, as well as the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to enhance your experience, analyse traffic, and remember your preferences. You can control cookies through your browser settings, though disabling cookies may affect certain site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at team@active20.com.